Anonymous

Weddingwire - deletes truthful reviews

I hired a DJ after reading all of their 5 star reviews. After hiring the company I was having a terrible experience with them, so I went online and wrote a review to try and save other couples from working with this awful vendor. The DJ disputed my review and wedding wire removed it. I'm not surprised to see that these vendors only have 5 star reviews listed on this website, because weddingwire will remove anyone's honest opinion. This is a huge scam and I'm very angry that other people will be fooled just like I was. I'm never using weddingwire again!
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Anonymous
map-marker Marietta, Georgia

Studio66photographybymarvin

Used this company for our wedding and all the reviews that I saw were good. Had 3 photographers in our package. When the pictures were posted they were nothing like the pictures displayed in his gallery. Pictures lack creativity, poor lighting techniques, poor angles, and clarity of pictures. VERY disappointed in our pictures!! Lacked professionalism. When I complained and wrote a review Marvin contacted Wedding Wire and had them remove my review saying he did not know me and I must have reviewed him in error. Marvin knows me and he knew very well that I was not happy with the content and quality of his work of the wedding day pictures.
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Reason of review:
Bad quality

Preferred solution: I did get a SMALL refund from Marvin. I just want other Brides to be aware of his quality. I was told by Marvin that "the pictures may not be perfect but they are good". And do you want that to be quality of your wedding day pictures????

Anonymous
map-marker Asheville, North Carolina

Vendors beware!

Warning to venors!!! They refuse to remove your business from their listing when requested (even after you have closed your business).

They continue to keep your business name in search engines leading to their site. They will not let you dispute a false review after you have closed an account with them. The are very unprofessional and mislead vendors about listing with them. DO NOT USE THEM.

They are the only company that would not remove links to our closed business when we requested it.

They said we would have to get a court order! Unbelievably unprofessional and very difficult to impossible to work with.

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1 comment
Guest

I saw your complaint about wedding wire. we are working with a client that has the same complaint but actually ended up with her being sexually assaulted because of false reviews that posted her personal information.

we would like to know about your experience. please email us at

standup2defamation@***.com

www.standup2defamation.com

Anonymous
map-marker Plainfield, Illinois

Weddingwire - Hairdresser Review from Plainfield, Illinois

I was so displeased with wedding wire! I found a supposed licensed hair dresser in their site 5 star rating great reviews. Hired her for my sisters wedding it was the worst her air brush machine broke and she did it by hand and it melted off 1/2 hour later! She would lay on the couch complaining about her diabetes but why take a job if you can't handle it because you have a disease you should know how to control. We were late because she ran behind.I wrote a review in wedding wire they put my review because it was telling it like it was on the review posted it under a different category. So it doesn't show! Only the 5 star reviews show the bad reviews they hide.They said this person was licensed and gave her great reviews to find out she isn't licensed and IDPR never had her in their system and they should if she was licensed. They don't take responsibility for the people they review and let be reviewed about!
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Reason of review:
Poor customer service
Anonymous
map-marker Plainfield, Illinois

They protect advertisers from truthful reviews!

My daughter thought she found a legit Cosmetologist from this website only to find out she was a fraud. Not only did she not have a license to practice via the IDPR, she only accepted cash! So when we tried to write a review about her on weddingwire.com, they wouldn't allow our review because we didn't have a credit card receipt or paper trail with her. Really? So you want to protect your advertisers b/c they are paying you $$$$? Makes us wonder how she's paying this site to advertise. She is now under investigation by several agencies like the IRS & Illinois Department of Professional Regulation just to mention a few. How can this website allow this?
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Loss:
$600
Reason of review:
they allow frauds to advertise on their website

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lawrenceville, Georgia

Other Product Review

I'm so grateful for these reviews. I corresponded with them via email contemplating whether or not to add my biz. I was so turned off by their unbelievable lack of professionalism during communication that I just couldn't move forward due to the red flags. (Speaking of communication...sorry that was a huge run-on sentence;)
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Wedding Wire is a Scam! Please tell other vendors in the wedding industry

I'm a vendor who signed up for what I thought was a month to month advertising term. Premium account at $88.50 per month.

Then when I receive ZERO leads within a few months, I email wedding wire to cancel. They inform me that I'm locked into a yearly contract. SCAM! Please Please post and share this to all your wedding industry vendors and friends.

Wedding Wire is an unethical scam and this should be much more widely known in the industry.

It's up to all of us vendors to share this information with all vendors that they know and work with.

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Loss:
$1380
5 comments
Guest

They did same thing to me, only I went for the higher package- Now I can't even log into my account and put my current phone number up, so all that time, all those clients, all those reviews, a waste.

Guest

Agree with you! I wanted to cancel my local listing as a photographer and they told me I can't do that before the listing runs for six months.

Guest

me too - weddingwire is going to bankrupt my wedding business - i am trying to cancel and i get no business

Guest

They did the same thing to my business and I'm stuck for one more month at $170.00 for a Premier listing. I really got taken advantage of.

No more. And no real business came in to show for it.

Guest
reply icon Replying to comment of Guest-868808

Did they give you the spiel that YOU as s vendor PAYING them for leads weren't doing your part?...such a RIP OFF!

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Anonymous
map-marker Rockville, Maryland

Weddingwire is slanted towards the vendor

I had the exact same experience, and have been posting this: Anyone using weddingwire.com should be aware that they will remove negative reviews at the vendor's request, if the consumer doesn't send in legal documentation. For example, I had a very bad issue with a vendor for our wedding, and posted a negative review back in the Spring of 2011. Weddingwire JUST now contacted me (three and half years later) and asked me to provide legal documentation to back up my review. I sent them all that I still have (three and half years later), which is full email correspondence backing up exactly what I said. They won't accept that, and won't even ask the vendor if it's accurate. They just intend to remove my review. So, anyone that's thinking about using that website should be aware that the consumer may not be getting the full picture, and that it's very likely that the ratings are slanted in the vendor's favor.
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Reason of review:
Poor customer service
Anonymous
map-marker New Bremen, Ohio

Buyer Beware!

The original commenter, Dumbledoor, speaks the truth better than than she probably realizes. Wedding Wire DOES give preferential treatment to vendors. Wedding Wire will delete negative comments and reviews from their best customers' listings. The only negative comments that they don't remove are those of the bride. You can find complaints about this issue on the web from brides, relatives, and guests. Sometimes, the bride wants their guests and wedding party's comments on the board along with their own. All a preferred client has to do is contact Wedding Wire and request the removal of a negative comment on their page. Additionally, Wedding Wire reviews of preferred customers tend to be displayed from the best review to the worst, rather than the date of the actual comment, so that customers do not see the bad reviews first.
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Aliyana Qzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reviews

Weddingwire.com Weddingwire 12/23/13 Categories: Wedding, Wedding Planning We are a reputable company on Long Island New York and a paying vendor on this website. We noticed the reviewing system they have is not fair and accurate. Many vendors leave reviews on this website for themselves and they do not do anything about it. We have amazing reviews and just recently encountered a malicious bride that was harassing us. She left 2 very negative reviews for us. We did not get to provide her with the service for her wedding but she felt appropriate to leave these 2 very negative reviews. We disputed the reviews. Their representative, Melanie, emailed us to let us know the dispute will be dismissed and the review we'll be posted. They never asked us anything about it and they did not care we were being harassed not reviewed. She simply told us to get a court order to remove it or it will stay there. We explained her we have phone conversation recorded and written emails that prove our client is malicious but they simply dismissed it. So after paying to be featured on their website, they do not care about the fact that some brides are malicious. We just simply had to get on the phone with our attorney. Be aware of it! They will not try and mediate between you and the client by offering you the dispute option. They simply do not care. Wedding industry is a very personal industry and they have a very non-personal approach with their vendors. They do not make difference between a genuine review and an abusive bride.
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Flora Unr
map-marker Fredericksburg, Virginia

Real vs. Bogus Reviews

We signed up for the free vendor listing. Then were called and told that the brides don't really see that so we needed a paid one with Wedding Wire. Guess this should have been our first clue. Now we're trying to get our good reviews up, but they have one excuse after another as to why they're not actually showing up on our storefront. Now we read that they evidently put up bogus bad reviews of vendors, while we can't even get up our legitimate good ones. I'm trying to get in on a class action suit if there is one against them.
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1 comment
Guest

This website is not truthful or dependable. DO NOT BELIEVE REVIEWS POSTED HERE. Most are bogus.

Anonymous
map-marker Charleston, South Carolina

NO LEADS

I advertised with Wedding Wire. In 4 months I have received zero leads. I just tried to cancel and find out that I can't for one year. Don't waste your money with this company like I did. Wedding Wire does not tell you that you are locked in to a contract. The fact that they will not let you out tells me that it does not work. I suggest that you spend you money more wisely than I did. There has go to be better forms of advertising since this one did not create even one lead in 4 months. I see plenty of other people complaining about the same thing. I wish I would have read these reviews first.
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Loss:
$1080
Anonymous

Locked Into A One Year Contract - ZERO Return on my investment

I had a free listing with Wedding Wire. I received a call from their advertising people saying that free ads weren't going to get the kind of support they'd been getting in the past, and that if I had paid advertising I would get more traffic and more bookings.

I have gotten ZERO bookings with wedding wire after spending $90 a month with them. This means I'll be out $1,080! The only people who made money on this was Wedding Wire. Do NOT let them talk you into paying for ads - you can get "nothing" for free.

And there's no way to cancel or else I would have canceled my contract after three months when I saw I was getting nothing for the $90 a month I was paying. The only interested bride I did get was a budget bride who was price shopping, and that was only at the end of last year. I can't stress enough what a waste of money this was!

Keep your money in your pocket! There are many more useful things you can do with that money for your business.

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Loss:
$1080
2 comments
Guest

I am having this same issue right now. It is advertised as "monthly" but ends up being an annual charge.

Guest

I am in the same boat - EVEN THOUGH I HAVE IT IN WRITING - And asked specifically how I can terminate, cancel or suspend my account if I wanted out of the 12 month term - they said of course I could - no cancellation policy, no extra fees!!!

TOTAL EFFIN LIE

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Delona Wvd

No leads, they are very deceptive

I personally, am very unhappy with the services provided by weddingwire.com. I feel I was duped into signing up for an advertising contract with weddingwire.com. They are an online wedding site that caters to bride's and grooms, as well as wedding vendors. After 6 months, and $700+, I have received almost no leads from them. They claim they have all this traffic that you will get to your site if you join. I have gotten 3 "inquiries" from them, and then no response back from these supposed inquirers, (which I now believe were possibly faked). I get over 20 inquiries a week from other listing advertising sites, and when I send people information and then a subsequent follow up email, I usually always hear something back like, "your too expensive," or "we need time to think about it," or "we choose someone else." These three leads from weddingwire? I never heard a thing, which is why I believe they were fake. Also, these three inquiries had nothing more for info than an email address. If you contact me through my site, it requires you to give me atleast 10 different fields of info about your event to even make an inquiry. How is it that weddingwire's inquiries contain so little info?

I am really pissed because on top of getting no traffic from them, I never actually signed any contract with them and now they say I have 6 months left on my advertising agreement. I never received any terms of the agreement until I tried to cancel, and never signed a contract.

I have found hundreds of angry vendors, on plenty of other sites who all feel they were deceived by this company, on so many levels.

They set up their site to look like brides actively use this site, and review vendors on the regular, when in reality, it is the vendors that keep the site flush with reviews. Weddingwire encourages you to send reviewers to the site, so that you can win awards from them, and build your brand. Looking back at it now, I realize if I had not pushed my clients to write reviews on this site, then I probably wouldn't even have any reviews. Which makes me wonder about all the reviews of other businesses. It is businesses sending their clients to review them. Not weddingwire having legions of brides on their site wanting to write reviews. When they are selling you on joining, they give you the perception that people are actively reviewing vendors all the time, on their own, and that their is all this traffic on the site. All the traffic is created by the vendors sending people there. I don't think anyone hires a vendor off weddingwire.

Part of the deception is they even give you tools to bug the heck out of your past clients to review you on the site, and then offer your clients gifts to review other vendors they used on the site. This seems deceptive to me. If the vendors didn't send their clients, I don't think they would have 10% of the reviews that are on their site. It is evident to me that weddingwire is just an advertising machine ripping off vendors of their hard earned money.

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Loss:
$1600
7 comments
Guest

have had the exact same experience which is how I ended up looking up other vendor reviews to see if I am the only one! I have gotten so many "leads" and not one thing to show for it!! Thank you for your review!

Guest

What other sites are you listed on where you are getting better traffic? Maybe I should be there too. Facesbymahoganie@***.com

Guest

Does anyone have any advise? I am a newbie to the industry and I need to start getting some more clients.

I am located in Naples, FL and as a lot of the brides here are destination brides, I though the best way to reach them was through Weddingwire but after paying for a year of service, I have only ever received 1 inquiry (which did not lead to a booking). Does anyone have any suggestions that they would share? Hotels here seem to already have a 'deal' with other planners (where they get a commission) so they are virtually impossible to get in with. I don't have a huge budget, so where do get my first few clients from?

From there I am confident, I will get referrals. Please help, wedding wire did nothing for me.

Guest
reply icon Replying to comment of Guest-914393

Get yourself a website that you can design/tweak yourself. Make it stunning, articulate, and easy to navigate.

Then work everyday on your search engine optimization (SEO). I reccomebd getting a book like "SEO For Dummies" readit cover to cover and tweak your website as you go along.

Get your business on page 1 of Google and bing and you will have more business than you know what to do with. After that make sure you over deliver on your services!

Guest

I just re-signed with WW before actually taking time to review their practices. Shame on me.

I had upwards of 20 "inquiries" over the last year and NOT ONE ever responded. Fake leads? I think so. Now I'm stuck in a contract with them for the next year, but rest assured, I will not be re-upping in 2014.

I'm of the mindset that WW scams vendors into signing up with them for the sole purpose of feeding traffic (and search results) to their own website. Just about anything searched for in regards to weddings comes back with the WW site as #1.

Guest

I think wedding wire is a joke... They do not care about the vendors I was told the man who started the company even said this...

All free listings are now gone in Memphis and Nashville... Bye bye wedding wire my money no more will you get

Guest

If they leave the name of the venue, call the venue and verify they are having their wedding there. If they don't then call the phone number and speak to the person to get that info.

For some reason I get all Southern Cali numbers from most inquiries from WeddingWire but it could just be me.

I will have to agree thou, I think I booked one or two from this place and the rest never get back to me.

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Tosh Lll
map-marker Knoxville, Tennessee

WeddingWire cutting the throats of vendors

WeddingWire is trying really hard to kill wedding vendors. If you have a free account you will notice now right under your basic info box will be a little box that says "You may also want to look at" with an ad from a competitor of yours. This appears above the area when you talk about your business and what sets you apart. Basically, they want to drive brides away from free ad's to the paid ads. They even say so, saying that if you want it removed you will have to become a paid advertiser at $700 to $800 or more. Sure, I can do that, just let me tell my daughter that she can't eat this month and I will get that right out to you. This is blackmail plain and simple.
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1 comment
Guest

I am not a fan of weddingwire.com but your argument is thin at best. If the weddingwire.com company is giving you a free web space on their site you have to expect at some point it's going to want you to pay.

Here's the better question, would you rather that they: A. Added these "ad links" to paid their advertisers or would you prefer B: that they bury your account at the end of the search results or C.

Take you page offline completely and inform you that your free trial is over?

Moral of story is really that nothing is free forever.

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