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I paid for a subscription from Wedding Wire for a couple of years and received a few good leads here and there. My business started to slow and I was having financial problems, that's when Wedding Wire showed their true face.

When I missed my first payment in over 2 years, within a week I received a hateful and threatening message that said if I did not pay immediately I would be terminated and would not be allowed to log into my account (which one can even with a free account) and would have to pay fees to start my subscription once again. And to top it all off, I had a terrible client who decided to put my personal information in a review. Wedding Wire would not delete it. If I had been a paying customer I'm sure that would not have been the case.

They are greedy and certainly not for the business owner or vendor.

Which is odd considering paid subscriptions is how they even exist. What a worthless and pathetic company.

Product or Service Mentioned: Weddingwire Customer Care.

Reason of review: Poor customer service.

Preferred solution: Personal information removed from review.

I didn't like: Customer service, Reviews.

Company wrote 0 private or public responses to the review from Jan 07, 2017.
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Going in and deleting a negative comment is kind of cheating - if you have a negative review, that means your customer was not satisfied and other customers need to be aware of that. And no, paying customers can't do that either.

Also, if you want to use a service, you need to pay for it. It's not their fault they didn't give you a free month of service out of the goodness of their hearts...

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