Update by user Oct 25, 2015
After contacting the Better Business Bureau, they notified Wedding Wire about my complaint. Wedding Wire immediately agreed to issue me a full refund.
It took almost a month to get the refund - I had to contact the BBB one more time before the refund was actually issued. That same day someone left me fake negative feedback on Wedding Wire, which I immediately disputed. They removed the feedback and have me permanently blacklisted from their site, but my business still shows up. You can still access my reviews but not anything about my business.
Also, my website shows where all my traffic comes from each month. Wedding Wire always had 4% every month which I suspect means that the acct rep is required to do the click thrus to my site a certain number of times.
The day they closed my account the click thrus stopped and wedding wire stopped showing up on my website. In the entire time I was stuck advertising with them I never got a single legitimate lead from them, and other ministers i have spoken to in my market have said the same thing.
Original review posted by user Sep 25, 2015
I have been stuck in a contract for the past few months. I can't WAIT until I can get out of it.
NOTHING has happened for my business. All I get are FAKE inquiries, which I am positive are from wedding wire staff itself. They claim I am getting "Click thrus" from their site, but my website shows me where the clicks are coming from and they are NOT from wedding wire.
I have not been hired a single time from a wedding wire consumer and when I threaten to stop advertising I get nasty emails and threats of being put into collections. I HATE them and warn everyone NOT to advertise with this loser company.
Product or Service Mentioned: Weddingwire Leads.
Reason of review: No Business.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Prices, Honesty, Ethics.